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To make your loans worth more, it is critical to
collect as much of your assets as possible - to recover more!
Since 1988, Ocwen has focused on making loans worth more. We
started by working on improving the liquidation rate of non-performing
assets. We studied high performing collectors and utilized
psychologists to determine best practices and then embedded this
knowledge into our technology, recruiting and training programs.
In 2007, Nationwide Credit, Inc. joined Ocwen, establishing Ocwen
as the 5th largest collection agency in the nation. By implementing
these best practices into our wholly owned global delivery centers,
Ocwen and Nationwide Credit, Inc. have created the only proven "Global
Collections Platform".
Overview of Services
Nationwide Credit conducts fee-based first party and third party
customer care and collection activities for owners of consumer
receivables and mortgage charge-offs and deficiencies. Nationwide
Credit is fully licensed to collect in all 50 states. Utilizing our
highly effective, industry leading Global Collections Platform,
Nationwide Credit provides you with Six Sigma quality methodologies
and world-class receivables management technology running on one of the
largest Cisco voice over internet protocol (VoIP) advanced call center
(IPCC) network implementations in the world. Nationwide Credit has invested
in wholly owned and operated on and offshore locations supported by
enterprise-wide skills based routing technology to ensure complete
operating control and to allow you to recover more!
Nationwide Credit's industry leading performance is the result
of years of investment and application of scientific management
methodology to identify and implement best collections practices.
With nine delivery centers in the U.S., one in Canada and three in
India, Nationwide Credit draws from a very deep labor pool. Each new
hire is subjected to cognitive testing and personality profile analysis
to insure that the right people are dealing with your customers. We train
our collections staff, rather than using "experienced" collectors, in order
to insure that we consistently follow best practices. As a result, in quality
and performance comparisons with other leading collection firms, Nationwide Credit
is consistently in the top third and often first! Given the cost and technology
advantages of our collections platform, Nationwide Credit can recover more for
you - proven leadership where it counts!
How Nationwide Credit Creates Value
By choosing Nationwide Credit as your partner for the collection of consumer and commercial accounts, you can:
- Increase your netback
- Obtain proven quality advantages
- Receive robust reporting and analytics
- Improve the flexibility and scalability of your operations
Why Nationwide Credit?
- Increase your surety of long-term performance with a well capitalized public company that meets the exacting standards of the world's leading financial institutions, rating agencies and regulators.
- Obtain the benefits of the only proven "Global Collection Platform" - we have invested in the infrastructure and best practices leveraging the benefits of globalization.
- Choose the company that has the operations, technology, compliance and client support skills that win for the clients, whether it be specialized skip programs, traditional collections, CRM call center management or complex outsourcing arrangements.
- Use the collection firm best positioned to maintain and increase netback while also providing you with a hedge against escalating cost pressures.
| Contact Us |
| GENERAL INQUIRIES |
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COMPLAINTS |
By Mail
NCI Correspondence
2015 Vaughn Rd., Bldg 400
Kennesaw, GA 30144
By Phone
1-800-456-4729
For general questions or to obtain information on how to settle an account.
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By Phone
1-800-540-6364
For concerns or complaints about our collection activities.
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Prospective Clients
Institutions who are interested in obtaining
services from NCI should contact Business Development
at
717-227-0520 or send an email to NCI_Sales@ocwen.com. |
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