| Product Support and Training |
Customer Support Department
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Once your system is up and running, Ocwen provides you with on-going product support via on-line help files, e-mail and telephone support. Please contact us if you need any assistance:
Hours: Monday through Friday 8:00 a.m. - 5:00 p.m. Central time
Phone: 615-371-0723, ext. 2251 (When calling, please have your REALSynergy® version number ready.)
E-mail: Synergysupport@Ocwen.com
Fax: 615-373-1485
In addition, our knowledgeable technical staff can assist you with system implementation, product upgrades or system requirements via telephonic support. Please contact us if you require any assistance:
Phone: 561-682-8000, Option 1, ext. 65245#
E-mail: Synergysupport@Ocwen.com |
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| While REALSynergy® offers a comprehensive product off the shelf, some organizations may require customization to meet their needs. REALSynergy®'s Professional Services Team is prepared to evaluate your needs, recommend solutions and fulfill your requests. |
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| REALSynergy® will provide on-site system demonstrations and training of all product modules. In addition, supplemental training can be scheduled in our offices and via a web-based meeting for new employees who wish to learn the basics or for seasoned employees who wish to develop a more in-depth knowledge of specific areas or functionalities that the system can offer. |
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