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Only Ocwen ACCES provides the industry's most advanced technologies
and processes integrated into a complete, proven contact center
solution. The result: rapid time to market with low capital
investment, reduced operating costs, lower risk and improved
profitability ... everything you need to access the future of
contact center success. And Ocwen manages it all for you, while
you enjoy the improved customer satisfaction and enhanced bottom
line - without paying a huge price. |
Ocwen Advaced Contact Center Enterprise Solution (Ocwen ACCES™)
Ocwen ACCES provides unprecedented advantages:
The Only Complete, Integrated Solution: Ocwen
ACCES is unique in that it seamlessly integrates the best proven
applications that comprise a total system - from VoIP, to scripting,
recording, reporting and more - and it's all tailored to your needs
and maintained for you.
Substantial Cost Savings: Ocwen ACCES improves
your overall operating efficiencies by approximately 40%, including
improved agent efficiency through better scheduling, managing skill-set
gaps, call allocation and management tools.
A Measurable Boost in Quality: Your first-call
resolution rate can easily soar to more than 90%, resulting in vastly
improved agent responses, fewer lost or repeat calls, and ultimately,
a customer satisfaction rate that will be the envy of your industry.
Premium Technology Without a Premium Price Tag:
Ocwen ACCES is comprised of best-of-breed technologies from recognized
industry leaders such as Cisco and Verint. It is all tightly integrated,
customized and managed for you, to give you the world's finest contact
center infrastructure without the pain or expense of maintaining
it - Ocwen manages it all.
Virtual Contact Center Capability: Ocwen ACCES
features a Virtual Contact Center Capability, or VC3, that makes
it simple and remarkably affordable to deploy multiple contact centers
across the globe. VC3 enables seamless, 24/7 allocation of calls
across those multiple facilities to effect a single, super-efficient
virtual center.
Rapid Deployment: Ocwen can have your world-class
contact center up and running in a matter of weeks, so you can accelerate
the cost and performance advantages that can impact your bottom
line.
Ocwen ACCES advanced capabilities include:
- Automated Scripting
- Skills-Based Routing
- Inbound Contact
- IVR/VRU
- Outbound Contact
- Workforce Management
- Contact Optimizer
- Time Messaging/Reporting
- Call Recording
- Dialing Efficiency Package
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If your contact center is key to your business objectives, Ocwen ACCES
is your solution ... and Ocwen is your trusted partner. The performance
of your contact center is critical to your business success, so it
calls for a close, integrated relationship with a solution provider
you can trust. Ocwen, the mortgage industry's largest third-party
global outsourcer, is uniquely qualified to be that strategic partner
- with a history of technology leadership, financial strength, global
experience and corporate vision.
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